(Hair Center of Turkey)

This Privacy Policy explains how Hair Center of Turkey collects, uses, and protects personal data in connection with its website, online services, and patient communication processes.

1. Data Controller

The data controller responsible for processing your personal data is:

Grandist Group Sağlık Hizmetleri ve Turizm Ltd. Şti.
Ataköy 7-8-9-10, Selenium Retro, D-100 Güney Yanyolu No:18/A
Floor: 1, Door No:31, Istanbul / Türkiye
Email: info@haircenterofturkey.com

2. Personal Data We Collect

Depending on your interaction with our services, we may collect the following categories of personal data:

  • Identity Information (name, surname)
  • Contact Information (phone number, WhatsApp, email)
  • Health-Related Information (shared voluntarily for consultation purposes)
  • Visual Data (photos submitted for hair analysis)
  • Technical Data (IP address, browser type, device information)
  • Usage Data (website interactions, pages visited)
  • Marketing Data (preferences, campaign interactions)

We only collect data that is relevant and necessary for providing our services.

3. How We Collect Your Data

Your data may be collected through:

  • Website contact forms
  • Online consultation requests
  • WhatsApp and messaging platforms
  • Email communications
  • Social media interactions
  • Cookies and tracking technologies
  • Advertising platforms (e.g. Meta, Google)

4. Purpose of Data Processing

Your personal data is processed for the following purposes:

  • Providing medical consultation and treatment planning
  • Organizing medical travel (hotel, transfer, appointments)
  • Managing communication before and after procedures
  • Improving service quality and patient experience
  • Conducting marketing and advertising activities
  • Complying with legal obligations

5. Legal Basis for Processing

We process your personal data based on:

  • Your explicit consent
  • Necessity for the performance of a service
  • Legal obligations under applicable laws (KVKK & GDPR)
  • Legitimate business interests (service improvement, communication)

6. Sharing of Personal Data

Your data may be shared, when necessary, with:

  • Affiliated healthcare providers and medical professionals
  • Partner organizations (hotel, transfer, logistics services)
  • Advertising and analytics platforms (e.g. Google, Meta)
  • IT and infrastructure providers (CRM, hosting services)
  • Legal authorities where required by law

All data transfers are carried out in accordance with applicable data protection regulations.

7. International Data Transfers

As we serve patients worldwide, your data may be transferred and processed internationally. Necessary safeguards are applied to ensure data protection in accordance with GDPR and KVKK standards.

8. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Withdraw consent
  • Request data portability

You may exercise your rights by contacting:
info@haircenterofturkey.com

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze user behavior
  • Optimize advertising performance

For more details, please refer to our Cookies Policy.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

12. Updates to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page.